ROBERT SPECTOR, THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE, 2ND ED--TICKETED BREAKFAST & AUTHOR TALK AT THE LEOPOLD

04/04/2012 - 7:30am to 9:00am

Event address: 

1224 Cornwall Ave.
Crystal Ballroom Leopold Retirement Residence
98225-7015 Bellingham
us
The Nordstrom Way to Customer Service Excellence is a completely new and revised look at America's leading customer service company. There is new emphasis on the importance of customer engagement through social media as well as a look at how the employee experience determines the customer experience. Join us for a business breakfast and listen to Robert share his ideas and offer principles that you can apply to your own company.
Robert Spector is a best-selling author, speaker and consultant on customer service and corporate culture. He is the author of The Mom & Pop Store: True Stories from the Heart of America, which profiles Village Books.
This event is co-sponsored by the Leopold Retirement Residence and will take place in the Crystal Ballroom of the Leopold. Tickets are $10 and include a buffet breakfast catered by Book Fare Cafe. Tickets are now available on BrownPaperTickets.com and at Village Books, and must be purchased no later than March 31st. 

Books: 

$19.95
ISBN: 9781118076675
Availability: Usually Ships in 1-5 Days
Published: John Wiley & Sons - March 27th, 2012
$16.00
ISBN: 9780802777652
Availability: Special Order
Published: Walker & Company - August 31st, 2010