ROBERT SPECTOR, THE NORDSTROM WAY TO CUSTOMER SERVICE EXCELLENCE, 2ND ED--TICKETED BREAKFAST & AUTHOR TALK AT THE LEOPOLD

04/04/2012 7:30 am
04/04/2012 9:00 am
Location: 
Street:
1224 Cornwall Ave.
Additional:
Crystal Ballroom Leopold Retirement Residence
City:
Bellingham
,
Province:
Washington
Postal Code:
98225-7015
Country:
United States
The Nordstrom Way to Customer Service Excellence is a completely new and revised look at America's leading customer service company. There is new emphasis on the importance of customer engagement through social media as well as a look at how the employee experience determines the customer experience. Join us for a business breakfast and listen to Robert share his ideas and offer principles that you can apply to your own company.
Robert Spector is a best-selling author, speaker and consultant on customer service and corporate culture. He is the author of The Mom & Pop Store: True Stories from the Heart of America, which profiles Village Books.
This event is co-sponsored by the Leopold Retirement Residence and will take place in the Crystal Ballroom of the Leopold. Tickets are $10 and include a buffet breakfast catered by Book Fare Cafe. Tickets are now available on BrownPaperTickets.com and at Village Books, and must be purchased no later than March 31st. 

Book List
$19.95
ISBN-13: 9781118076675
Availability: Special Order - Subject to Availability
Published: John Wiley & Sons, 3/2012

$16.00
ISBN-13: 9780802777652
Availability: Special Order - Subject to Availability
Published: Walker & Company, 8/2010


List Price: $12.99
Our Price: $10.19
(Save: $2.80 22%)
ISBN-13: 9780802779113
Published: Walker Books, 09/07/2010

$10.99
ISBN-13: 9780061853128
Published: HarperCollins e-books, 03/17/2009