The life of every human sees hardships at times. A tragedy can spark questions it seems no one can answer. As a hospital chaplain, Dick Cathell’s job required him to be present in circumstances that were unbearable and unfathomable. How does one console the parents of a four-year-old mauled by a dog or the spouse of a recently-retired heart-attack victim? In this, Mr. Cathell writes a moving collection of stories, poems, and vignettes resulting from nearly four decades of heartbreaking encounters that call came as “part of the job.” Through his experiences, Mr. Cathell discovered nine basic needs essential for coping with others’ grief, as well as his own.