In his book Be Brilliant in the Basics, Kelvin Goss and contributor Felicia Delk offer practical, basic advice for those working in retail who aspire to management positions. Topics covered include: Stage Readiness, Retail Agility, Leadership Knowledge, Communication, Personal Accountability, Networking, Job Readiness, and Servant Leader Character. In addition to the basics, Goss and Delk provide exercises in the Appendix to reinforce the information in the chapters, challenging readers to both self-reflect and meet their objectives on their climb up the retail ladder.
About the Author
Kelvin Goss has over thirty years’ retail experience. He began his retail career as a teenager, bagging groceries and selling hot dogs at a hot dog cart. He was the first African American promoted to vice president of a regional grocery chain, and he then advanced his career by moving to Walmart, the largest retailer in the world. Goss’ passion, energy and understanding about what it takes to succeed in retail literally jump off the pages of Brilliant in the Basics. Retail is detail. Retail is all about interpersonal relationships—with associates, customers, peers, and supervisors. He delves into the intricacies of being a servant leader with practical tips about how to succeed as a retail-store manager.